Replacement & Refund
We know that sometimes your requirement changes, or something isn’t working the way you thought it would. Never fear, we are here to help!
In case of refunds, we do not make any refunds but change the product if it has a manufacturing defect.
Bought something you don’t need anymore?
Products that have not been opened/programmed/plugged in/otherwise used can be replaced within 7 days. Please read the following guidelines, then email at firstname.lastname@example.org with your order details to get your order replaced.
General Replacement Guidelines
All replacement must include all accessories, manuals, documentation, etc. that shipped with the product.
Replacement may take up to 1 week to process, not including transit times.
You are responsible for replacement shipping charges both ways that are not related to a manufacturer error and one way if there is a manufacturing error.
Some products are not eligible for a replacement. These include, but are not limited to, custom configured products and older version releases.
Thing you bought isn’t working right?
If your item is defective, malfunctioning, or modified in some way, we would be happy to attempt to resolve your issue. Technical issues can often be resolved without the need to ship things back to us.
When you email Support be sure to include your order number, a description of your issue, and how you have used and/or modified the item.
Eligibility for replacements of modified items is determined on a case-by-case basis; we cannot guarantee their eligibility unless it is proven that the issue is related to a manufacturing defect.
Things appear to have been damaged in shipment?
Please email Customer Support right away. Include a description of the damages, and pictures if at all possible. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. We’ll get replacements for the damaged goods out to you right away.